Everything included. No add-ons.
One price. Every capability. No feature-gating games and no surprise upsells.
Workflow Designer
Design what happens at every ticket step. Conditional transitions, side effects, Teams alerts.
AI-powered assistance
Reply drafts, translation, duplicate detection and release-note generation, built in.
Organization portal
A branded portal on your own domain. Organizations submit and reply without leaving your world.
Multi-tenant architecture
One platform, many surfaces. Isolated data, shared infrastructure.
Email replies in tickets
Two-way email conversations that stay inside the ticket, attachments and all.
Automated release notes
Tickets become the source of truth for what changed and what shipped.
Roadmap
Plan releases by capacity, assign tickets from the backlog and track progress toward go-live.
Spaces
Group work into time-boxed spaces with capacity, symbols and colours, and move tickets between them in seconds.
Team news feed
Post updates on a release, a space or the whole workspace, mention colleagues and keep everyone in the loop.
Live Chat
Real-time conversations with customers, right inside the ticket context. Convert a chat into a ticket when it needs follow-up.
Gantt chart
Visualise projects on a timeline: see durations, overlaps and milestones at a glance and keep every release on schedule.
Saved views
Pin the views you use most and share filters with your team or specific groups.
Board, Tree & GTD views
Kanban, parent-child hierarchy and getting-things-done layouts for every working style.
Fully customisable fields
Model every ticket type the way your team already thinks about it.
Custom domains
Serve your portal from your domain, with automatic DNS verification.
Organization contacts & admins
Delegate customer management to trusted people on the customer side.
Level-based escalation
Route work along the escalation path you designed – not one someone else assumed.
GDPR-compliant
Built in Austria, hosted in Europe. Data protection is a starting point, not a checkbox.
Self-hosted with Docker
Run weamo on your own infrastructure as Docker containers, with a PostgreSQL database based on Supabase – full control over data, updates and location.
S3-compatible file storage
Store attachments in any S3-compatible object storage of your choice – in the cloud or on-premises.
Mobile-first
The platform is fully mobile-capable: the public form, the organization portal and the entire ticket management work just as well on a phone as on a desktop. A Progressive Web App (PWA) is available too – install it on your home screen and open it like any other app.
Smart notifications
Digests, per-event preferences, unsubscribe tokens and quiet hours.
Attachment handling
Drag, paste or annotate. Every file signed and access-controlled.
Audit log
Every meaningful change is recorded – for compliance and for your own peace of mind.
Role-based permissions
Match responsibility to reality. Roles, groups and level-based rules combine cleanly.
Inbound email routing
Map inboxes to workspaces, types and levels with one visual routing table.
Public support form
A hosted, brandable form for customers who prefer the web to email.
Bulk actions
Update, assign or delete many tickets at once without losing context.
Duplicate detection
Spot related tickets automatically and close them together when the original is resolved.
Microsoft Teams alerts
Notify the right channel when important transitions or events happen.
CSAT 5-star rating
Collect customer satisfaction straight from the email they already receive.
Reference panel
A resizable side panel with custom fields, links and related tickets at a glance.
Content panel
Show external content from another system for an organization or contact, embedded via iframe right where you work.
Guest assignee
Assign tickets to external people who do not need a full account.
Rich editor with tables
Formatted descriptions, inline tables and a toolbar that stays out of the way.
Activity timeline
A uniform timeline of comments, system events and description changes in one place.
Support, reimagined for your team.
Bring your brand, your customers, your workflows. We'll take care of the rest.
Start free trial →