The support platform
built around you.
weamo adapts to how your team already works. Design workflows visually, let AI handle the routine, and give customers a portal that feels like an extension of your brand.
Support software should serve people, not the other way around.
Every team supports differently. Every customer expects more. weamo is built on three convictions that shape every feature we ship.
Adapt, not conform
Your workflow is unique. weamo bends to match it – no forced processes, no rigid status models.
Intelligence built in
AI drafts replies, generates release notes, and translates on the fly. It's not a feature. It's the foundation.
Everything connected
Email, portal, workflow, release notes – one system, one truth. No integrations to hold together.
Everything a support team actually needs.
Not a laundry list of features. A coherent platform where every part strengthens the others.
Workflow Designer
Design what happens at every step of a ticket. Visual editor, conditional transitions, Teams alerts and side effects – no code required.
AI, everywhere it helps
Draft replies, generate release notes, translate on the fly and detect duplicates before they land in your queue.
Organization portal
A branded portal on your own domain. Organizations submit, watch and reply without ever leaving your world.
Spaces
Group work into time-boxed spaces with their own symbol, colour and capacity. Drag tickets in from the backlog and watch the load balance itself out.
News for every team
Share updates on a release, a space or the entire workspace. Mention colleagues, track what is unread and keep the whole team aligned without another chat tool.
Live Chat
Real-time chat between customers and agents – with typing indicators, file drops, sound alerts, feedback and one-click conversion into a tracked ticket. Sparks reward great responders.
Multi-tenant by design
Serve every customer from their own space, with their own branding, workflows and users. One platform, unlimited surfaces.
Start in the form, reply by email
Inquiries come in through the public form. The answer then goes back and forth by email – and stays inside the ticket.
Release notes, generated
Tickets become the source of truth for what your customers see.
Custom fields, per type
Model every ticket type exactly how your team already thinks about it.
Support software should feel like a natural extension of your team – not something they fight against every day.
Support, reimagined for your team.
Bring your brand, your customers, your workflows. We'll take care of the rest.
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